Shipping policy

Thank you for shopping with us! We are dedicated to providing a smooth and efficient shipping experience. Below, you’ll find important details about our shipping policies and procedures.

Shipping Time

We aim to ship all orders within 3-5 business days of receiving them. If there is a significant delay, we will notify you via email or phone.

Holiday Periods

During peak holiday seasons, order volumes may be higher than usual, which can extend processing times. We appreciate your patience as we work to fulfill all orders as quickly as possible.

Order Tracking

Once your order has been processed and scanned, you will receive an email with your tracking number. Please note that tracking information may take up to 24 hours to update after the carrier scans your package.

Delivered But Not Received

If your tracking information indicates that your package has been delivered but you have not received it, please contact the carrier directly for further assistance. Unfortunately, we cannot be held responsible for packages marked as delivered by the carrier.

Orders Returned to Us

If an order is returned due to an undeliverable address, we will:

1. Receive & Notify: If your order is returned to us, we will notify you.
2. Request an Updated Address: Our team will reach out to confirm a corrected delivery address.
3. Reship Your Order: Once we have the updated address, we will resend your package and provide a new tracking number.

Address Corrections

If you need to update your shipping address after placing an order, please contact our customer support team as soon as possible. Provide your name, order confirmation number, and the corrected address to facilitate the update.

If you have any further questions, feel free to reach out to us at info@empireavservices.com—we're happy to help!